Course booking terms/conditions and cancellation policy.

Effective from 3 June 2016. (Please note these ‘Terms and Conditions’ may be subject to change without notice.)


Booking
For current course costs and dates, please refer to our website.  We have an
online booking facility, where you can book up to 5 places per event.  For bookings of more than five places, please contact us on 01524 426395.  Once your booking form has been submitted online, you will receive a ‘booking received’ message.  This will be followed by a ‘booking successful’ message once your booking is confirmed by us.

Purchase Orders

Purchase orders are accepted in lieu of payment at time of booking.

Invoicing and payment
Invoices will be sent via email  to the name and email address/postal address provided on the booking form and should be paid within 30 days of the invoice date.  Payment must be made in pounds Sterling by cheque or BACS.

Joining information.
Candidates will receive joining instructions via email to the email address provided on the booking form.  If you are booking on behalf of a colleague, please ensure joining instructions are received by the delegate by correctly stating their email address. Please let us know if you’d like to be cc’d into the joining information.

Cancellations and Amendments.
In the event of an individual named on the booking form cannot attend, we will accept substitution of another delegate.  We’d appreciate advance notice of this change via email to lois@hirstwood.com, but understand that this is not always possible.

Once a booking is made & confirmed, cancellation will not be accepted.  As above, we will accept a substitution of one delegate for another.

Failure to attend will be treated as late cancellation and the full course fee will be payable.

In the event of there being insufficient numbers booked onto a course, we reserve the right to cancel or postpone.  In the event of cancellation of a course, we will endeavour to inform all participants via email a week before the course is due to take place, although please be aware that this is not always possible.   All course fees paid will be reimbursed in full, or the payment will be transferred in full to another Hirstwood course. Hirstwood Training shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.